Balanced Scorecard (BSC)

Balanced Scorecard is a methodology helping managers of organisations to implement and to monitor the progress of their strategy and objectives through performance measurements. Maps depicting the strategy and scorecards are used for this purpose and bring out the most essential parameters for results and management of the organisation. Performance indicators are chosen which give an indication of the most critical success factors.

Thirty-four performance indicators are at present utilised at IMA, divided into four main dimensions of Services, Finances, Procedures/quality and Human resources, put forth in scorecards indicating the performance success of the organisation.